Shipping policy

Surron North America Shipping Policy

Shipping Times and Processing:

Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping times are estimates and may fluctuate due to factors beyond our control, such as weather conditions, customs delays, or carrier issues. While we strive to meet the estimated delivery times, we cannot guarantee a specific delivery date.

Shipping Rates and Delivery:

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options, and the costs will vary depending on the chosen method and destination.
Once your order has shipped, you will receive a tracking number via email. Please use this number to track your shipment through the carrier’s website.

International Shipping:

Surron North America ships to several countries outside the United States. Please be aware that international orders may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer.
International shipping times can vary significantly depending on the destination and customs processing times.

Lost, Stolen, or Damaged Shipments:

Surron North America is not responsible for lost, stolen, or damaged shipments. Once the package leaves our warehouse, it is the responsibility of the shipping carrier to ensure its safe and timely delivery.
In the event that your shipment is lost, stolen, or arrives damaged, we recommend contacting the shipping carrier directly to file a claim. We will do our best to assist in this process but cannot guarantee a resolution.

Address Accuracy:

Please ensure that all shipping information is accurate and complete at the time of order. Surron North America is not responsible for delays or additional charges due to incorrect or incomplete address details provided by the customer.

Order Modifications and Cancellations:

Once an order has been placed, we are unable to make changes to the shipping address or the items within the order. If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, we cannot guarantee cancellation.

Returns and Exchanges:

For information on our return and exchange policy, please refer to our [Returns & Exchanges](link to returns policy) page.

Contact Information:

If you have any questions or concerns regarding your order or shipment, please contact our customer service team at info@surronnorthamerica.com

This shipping policy is designed to ensure clarity and transparency regarding the shipping process. Please review it carefully before placing your order.